You can see the status of your waybill in any time.
Pending：Your parcel is in line up for packaging in E-hermes’ warehouse.you can delete it.
Packed: Your parcel has been packed by E-hermes and it is ready for shipping.
Pay: You need to pay for freight fee,then E-hermes will ship your parcel.
Paid: You had paid for your parcel,and E-hermes will ship your parcel as soon as we can.
Shipped：Our warehouse staff has packaged and shipped the parcel for you.
Received: When you receive parcel without damages,then you can agree to receive.
Confirmed：The parcel had been received to you and you can appraise our shopping service and leave a comment in guestbook.
Waybill comment: You can leave a comment about our service.
Commented: You had written a comment.
Invalid：In this case maybe:
-This parcel is not in stock;
- This parcel has lost in E-hermes or inthe transportation and we will compensate for you; or you can directly contactour customer services for help. Please read here for details: http://www.e-hermes.net/help.php?action=view&id=115
- The payment for this parcelhas been refunded back into your account automatically.
If youneed a photo report,please leave a comment when you submit the waybill. Then our manager will send the photo to your email. you can take a look.
If your parcel is returned from superiors Post Office, our manger will contact toyou the reason and get an agreement about reshipping.
