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Info about status of Seller

How do I find myitem on

How do I viewthe seller’s reputation?

What are TaoBaodomestic delivery options?

How do I find my item on


For example, if you arelooking for men's G-star's jeans, you would enter" Livies 牛仔裤 " in the TaoBao search bar.
If you are looking for men's T-shirt, you would enter"

Generally, you can searchwith English or simply use the format: Brand + type + sex!

Here are some words thatyou may use:

English                    Chinese




jeans                         牛仔裤

suit                              西装

coat                             外套

shoes                          鞋子

T-shirt                          T

jacket                          夹克




Electronic device

You can enter the productcode in the search bar.

For example, if you arelooking for “Iphone 4,

you can enter “Iphone 4” or “苹果 4”

If you are looking for Phillipcoffeemaker which has product ID DZ-417Z,

you simply enter “DZ-417Z”.

If you still need helpfinding your goods, please contact E-herems Customer Service.



Howdo I view the seller’s reputation?


You can seeheart(s)/diamond(s)/crown(s) which represent how many points the seller has(seller gets 1 point for each positive rating, and -1 for each negative rating)underthe seller’s name. Next to that, you can see the shop’s “positive rating”(好评率) which is rated by the buyers who have bought from this seller. The best performance is 好评率:100%.





               Red heart(s): 4 – 250 points

               Blue diamond(s): 251 – 10000 points

               Blue crown(s):10001 – 500000 points

              Golden crown(s): more than 500000 points



               Every positive rating gives the seller 1 point.

               Every negative rating takes away 1 point.



What are TaoBao domestic delivery options?


There are three methodsof domestic delivery in China: Surface Mail (平邮), Express Delivery (快递)and EMS.


E-hermes does not accept Surface Mail because of the following reasons:

1. It’s slow. It will take at least 7 days.

2. It’s dangerous. Theitem is easy to be lost or damaged.


E-hermes recommends Express delivery! Express delivery is reliable and we will receive the items 1-4days after item has been shipped.


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