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What could I do, if my parcel or some items are returned back to E-hermes?


If your parcel is returned due to "security check failed"(prohibited items), E-hermes’ manager will contact you to confirm the entirely correct details and after it,we mail your parcel by the same way,if the same weight and shipping method then the shipping freight is free for second time;If it is not,then you will pay the difference or we return the difference to your account.


If your package is returned by reason of "nobody signed" or "address unknown", you must bear the re-contracting freight charges.


If you can not track or receive your parcel without 21days,you have to make a written inquiry in Post Office,and tell to us,then we will make a written inquiry in Chinese Post Office too.


If you have other questions, the purchasing customer will promptly contact you.

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Address: Office E,3-th floor,Building No.5,No.2888,Jiuxin Road,Shanghai,201612,china

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