The using Paypal,international credit card or domestic bank card recharge the users recharge isnot successful, there may be the following reasons :
1. when you fill a inconsistent username with the user name you registered.
2. If you frequently recharge in a relatively short period, may cause the system to only grab one recharge.
3. If you fill a wrong information, may also causeto bank debit unsuccessful.
4. Sometimes browser may cause to recharge unsuccessful. You can clear the browser cookies, and then re-recharge If itstill does not work, and use another browser to log in again to recharge.
The domestic remittances or overseas wire transfers users recharge is unsuccessful, there may be the following reasons:
1. After your remittance, and remittances information (such as remittance time, the amount of remittances, remittance region, your registered user name and other related information) is sent toyour manager ,we would not be able to verify and manually recharge for you.
2. If your remittances happens in weekend orholiday. We would not manually recharge for you in time.
3. If you fill a wrong information when transfer the payment, may also cause to bank debit unsuccessful.
4. If you fill the correct remittance information,but E-hermes can not receive it within 7 working days, then you must ask your bank for inquiry. Because sometimes there is a problem with intermediary bankin USA.
